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Refund and Cancellation Policy

Last updated: September 19, 2026

1. Overview

We want you to be satisfied with your NovaPath Med Labs subscription. This policy explains your rights regarding cancellation and refunds for subscriptions purchased through our platform.

All payment processing is handled by Stripe, Inc. NovaPath Med Labs does not store your credit card details or payment credentials on our servers.

2. Subscription Plans

We currently offer two subscription plans:

  • Monthly plan — Billed every month, grants access to all chapters and exams.

  • Yearly plan — Billed annually at a discounted rate, grants access to all chapters and exams.

Specific pricing for each plan is displayed on the Pricing page.

3. Free Trial

We may offer a free trial period for new subscribers. If a free trial is offered:

  • You will not be charged during the trial period.

  • Your subscription will automatically begin (and billing will commence) at the end of the trial period unless you cancel before the trial ends.

  • You may cancel at any time during the trial at no charge.

  • When a free trial is available, the trial duration and terms will be clearly displayed on the Pricing page and during checkout.

4. Cancellation

4.1 How to Cancel

You may cancel your subscription at any time by:

  • Visiting your account settings within the Service (when subscription management is available).

  • Contacting us at support@novapathmedlabs.com.

4.2 When Cancellation Takes Effect

Cancellation takes effect at the end of the current billing period. You will continue to have access to the Service until that date. We do not provide partial-month or partial-year refunds for cancellations made mid-cycle unless required by applicable law.

4.3 Effect of Cancellation

After your subscription expires following cancellation:

  • You will lose access to chapters and exams that require an active subscription.

  • Your progress data (chapter completion, exam attempts, scores) will be retained for a period of 90 days in case you choose to resubscribe.

  • After 90 days of inactivity, your progress data may be deleted.

  • Your account will remain active for dashboard and profile access.

5. Refunds

5.1 General Policy

Due to the digital nature of the Service, all subscription payments are generally non-refundable once the billing period has begun. This is because access to content is granted immediately upon payment.

5.2 Exceptions

We may issue a refund in the following circumstances:

  • Accidental duplicate charge — If you were charged twice for the same billing period due to a technical error.

  • Service not available — If the Service was materially unavailable during your billing period and you were unable to access the content you paid for.

  • Cancellation during trial — If you cancel during a free trial period, you will not be charged and any pre-authorization holds will be released.

  • Legal requirements — If applicable consumer protection law in your jurisdiction grants you a right to a refund (e.g., EU consumer withdrawal rights within 14 days of initial purchase).

5.3 How to Request a Refund

To request a refund, contact us at support@novapathmedlabs.com with:

  • Your name and email address associated with your account.

  • The date of the charge you are requesting a refund for.

  • The reason for your refund request.

We will review your request and respond within 5 business days. If approved, the refund will be processed to your original payment method through Stripe within 5-10 business days.

5.4 EU Consumer Withdrawal Rights

If you are a consumer in the European Union, you have the right to withdraw from a distance contract within 14 days without giving any reason, under the EU Consumer Rights Directive. However, by starting to use the Service (accessing chapters or exams) during this period, you acknowledge that you lose the right of withdrawal for the portion of the service already consumed. If you have not accessed any content, you are entitled to a full refund within 14 days of your initial purchase.

6. Chargebacks and Disputes

If you believe you were charged in error, we encourage you to contact us first at support@novapathmedlabs.com before initiating a chargeback with your bank or credit card issuer. We are generally able to resolve billing issues faster than the chargeback process.

Initiating a chargeback without first contacting us may result in temporary suspension of your account while the dispute is investigated.

7. Price Changes

We reserve the right to change subscription prices at any time. If we increase the price of your current plan:

  • We will provide at least 30 days' advance notice before the new price takes effect.

  • The new price will apply at your next renewal date after the notice period.

  • If you do not agree to the new price, you may cancel your subscription before the renewal date at the current rate.

8. Payment Processing

All payments are processed by Stripe, Inc. By providing payment information, you agree to Stripe's terms of service and privacy policy. Stripe may collect payment method details, billing address, and other information necessary to process your payment.

We do not store full credit card numbers, CVV codes, or PINs on our servers. We store only the payment method type and last four digits for display purposes.

9. Contact Us

If you have any questions about this Refund and Cancellation Policy, please contact us:

Email: support@novapathmedlabs.com